Page Update: Dec 5, 2022

On August 31st and September 8th, 2022 we reached out to our RadWagon 4 owners to share a safety notice regarding their ebike. We have since been working on research, solution planning and production of the spare parts required to repair your RadWagon 4.

To identify if your RadWagon 4 is impacted, please read our full announcement with photos here.

To sign up for a repair kit if your RadWagon 4 is impacted, please fill out this form. (If you have already done so, you do not need to do it again).

If you have spare tires that are also affected by the safety notice, please reach out to our Customer Support team for assistance.

The flowchart below, shows you the process from issue identification to resolution and will give you up to date information on timelines and what next steps are happening to get you riding safely again.

*Click on the image to enlarge

Customer Service is a core value for Rad Power Bikes. We are available to answer any questions you may have, and look forward to supporting you on your journey to Ride Rad again in the New Year. (2023)

We are expecting new tires and spare parts for the RadWagon 4 to be flown in from our overseas manufacturers in late December, which means we are targeting to start your complimentary service appointments as early as the beginning of January. Due to the number of appointments being scheduled, we anticipate the completion of all appointments to take up to 10 to 12 weeks into March. As we move closer to these dates, we will have more specific information to share with you about your service appointment.

For further information, please contact our Customer Support team at RadFix@radpowerbikes.com or 1-(877)299-9404.