Page Update: Dec 5, 2022
On August 31st and September 8th, 2022 we reached out to our RadWagon 4 owners to share a safety notice regarding their ebike. We have since been working on research, solution planning and production of the spare parts required to repair your RadWagon 4.
To identify if your RadWagon 4 is impacted, please read our full announcement with photos here.
To sign up for a repair kit if your RadWagon 4 is impacted, please fill out this form. (If you have already done so, you do not need to do it again).
If you have spare tires that are also affected by the safety notice, please reach out to our Customer Support team for assistance.
The flowchart below, shows you the process from issue identification to resolution and will give you up to date information on timelines and what next steps are happening to get you riding safely again.