About Us | Rad Power Bikes Canada

DESIGN. BUILD. SUPPORT.

SINCE 2007

DESIGN. BUILD. SUPPORT.

SINCE 2007

DESIGN. BUILD. SUPPORT.

SINCE 2007

  • About Us
  • Meet the Team
  • Customer Satisfaction

Who We Are

Since building our first ebike prototypes back in 2007, we've been on a mission to design, build, and support high-quality, feature-rich, affordable ebikes for the masses. We strive to provide the best experience for our entire community of ebike owners through exceptional support, expert staff, and thoughtful design.

We are a group of dedicated ebike enthusiasts, product designers, and entrepreneurs with a passion for business and technology. Headquartered in beautiful Seattle, Washington, we design all of our bikes in-house and provide 100% U.S. based customer support.

What Differentiates Us

We are a consumer direct business, meaning we intentionally forgo the traditional bicycle distribution channel of third-party dealers and retailers. This enables us to provide you premium ebikes for almost half the cost of comparable ebikes you can purchase from a traditional bike shop.

We understand what it takes to provide great customer service and support to keep your bike running at its best. In addition to our online store where you can buy individual replacement parts and accessories, we have full-time Customer Experience and Technical Support teams who are here to answer any questions you may have, regardless of where you are in the buying process.

Forbes 30 Under 30, 2017

One of Entrepreneur's Best Entrepreneurial Companies, 2017

Inc. Magazine 30 Under 30, 2017

Founders

Mike Radenbaugh | President & CEO

Ever since his first ebike build, he has been focused on developing functional, fun, and exciting electric transportation products that help educate and excite consumers. An avid ebiker, Mike’s personal fleet of electric bikes ranges from a 50 MPH 100.8 volt electric downhill bike to a high speed electric recumbent trike.

Ty Collins | CMO

From the moment Ty rode his first ebike, he knew it was the transportation of the future and wanted to share it with the masses. His agency experience has versed him in all of the latest trends in digital marketing, from data-driven to growth hacking, demand generation to thought leadership. Ty is constantly striving to maximize campaigns and win.

Marimar White-Espin

Marimar grew up in Seattle’s Ballard neighborhood and is an avid ebike commuter and alternative transportation enthusiast. She is an essential and multi-talented entrepreneur able to tackle the everyday tasks that challenge new technology companies.

Team Rad Power Bikes



Daniel Henderson
Canadian Business Director

A proud Canadian through-and-through, Daniel grew up traveling the world as the son of a Diplomat. The woods are his church, and he can often be found stuffing food into his mouth between stages of his Enduro mountain bike races. Conversationally fluent in Mandarin, he once guest-starred on a Chinese TV show while studying in China. He strives for Kaizen in his daily life; resisting the plateau of arrested development and chasing a state of flow in life and business.

Quan Ralkowski
Director of Operations

Born and raised in the heart of Seattle, Quan has spent the last 15 years in the retail and technology space working for many Pacific Northwest companies such as Nordstrom, Shoes.com, and Amazon. Recently named one of the Puget Sound Business Journal's "Top 40 Business Leaders Under 40", Quan brings her passion for customer experience and deep knowledge of retail operations to the Rad team. In her free time, she can often be found at the barn riding her horse, cheering on her beloved Seahawks with her family, or trying to convince everyone that the Fast and the Furious movies are cinematic masterpieces.


Brian Rinckenberger
Commercial Sales Director

A 20 year bike industry veteran, Brian's passion for bicycles is the fuel that has powered his professional drive since landing his first shop job. Other than a brief stint bagging groceries in the 90's, bikes have been the focus of his entire working career - he's been a mechanic, a bike messenger, an amateur racer, a sales rep, a sales manager, and in late 2017 he joined the Rad team as Director of Commercial Sales.

Arno Saladin
European Business Director

Arno has been working in the automotive and powersports industry for most of his professional life. Always looking for new opportunities and creating new business, he was fortunate to have been part of the creation and development of the ebike business in Europe over two decades ago. Like every Dutchman he was born on a bicycle and rides each and every day, preferably off-road at dawn.

Scott Vandivort
Director of Research & Development

Scott does everything technology related from designing bikes to being the chief problem solver that keeps electricity flowing and customers delighted. His vast knowledge stems from a passion for electric vehicle projects, which include a BMW 330i to high speed mountain bikes.


He held the record for the fastest ebike in Washington State from 2014 to 2016.

Cory Tsai
Product Manager

Cory knows all of RPB’s ebikes like the back of his hand and uses his knowledge to help customers with anything that may come up during ownership. His commuter bicycle does the quarter mile as quick as a Nissan Leaf, at 72 MPH.

Brett Kiah
Finance Manager

Brett grew up on the East Coast but has fallen in love with the Pacific Northwest over the last few years. He enjoys camping and hiking with his dog, Auri. He is also an avid reader, sports fan, and video gamer. His employment experience includes public accounting and investment management, which he uses to oversee and direct the financial growth of Rad Power Bikes.

Eric Voight
Marketing Coordinator

A native Arizonan, Eric relocated to Seattle with his wife Madeline and their dog Rosie in 2016. Having experienced enough sunshine for several lifetimes, the PNW has rekindled his love for mountain biking, pie, and warm apple cider.


Eric believes the best things in life are Gold Canyon candles and Swiffer Wet Jets.

Tessa Ward
Public Relations Manager

Tessa combines her love of wordsmithing and storytelling to connect Rad Power Bikes with media and consumers. She developed her communications chops while working for global PR agencies and supporting a variety of food, beverage, and lifestyle brands. Originally from the flat lands of South Dakota, Tessa has come to prefer the mountainous landscape of the PNW, but is still working to overcome her fear of heights, one hike at a time.

Joe Samsel
Rental Fleet Specialist

Joe is a Seattle local who grew up all over the city. He has an esteemed background in sales and general business management which he applies to customer service and the outreach and sales of our rental fleet program.

Joe enjoys Kung Fu and used to be a logger in Sweden.

Jessie Russell
Quality Control Manager

A Shanghai local, Jessie has a strong background in quality control and translating. With her love for biking originating from spin class, Jessie spends her days overseeing the QC team at the RPB manufacturing site. She enjoys cooking in her spare time which keeps her life in a perfect balance.

Anna Schuck
Accounting & Payroll Clerk

Anna has recently transplanted from Harrisburg, Pennsylvania to Seattle. She fell in love with the beauty of the Pacific Northwest and enjoys camping on the weekends. She loves reading and spoiling her fourteen nieces and nephews.

Customer Experience

Joe Flynn
Customer Experience Supervisor

A native of Minneapolis, MN Joe grew up on wheels. He has been in Seattle for the last eight years after completing his undergraduate studies at the University of Washington. Biking, skiing and disc golf keep Joe busy in his free time. Favorite food? It has to be tacos!

Emily Ott
Customer Experience Specialist

Emily is a recent transplant from Florida and has enjoyed sharing alligator attack survival tips with the team. Her background in non-formal adult education and encouraging pro-environmental behaviors makes her a great addition. When she's not providing excellent customer service, Emily can be found exploring new trails by hike or by bike. She also loves to play soccer, practices Tai Chi, and thinks cilantro is delicious.

Evan Douglas
Events and Biz Dev Coordinator

Evan moved to Seattle after attending St. Cloud State University for Communication Studies in Minnesota. When he was there he worked in multiple bikes shops and led mountain biking trips for the school. On the weekends you can find him rock climbing or backpacking in the North Cascade Mountains. Evan also understands that while tacos are good, burritos have to be the better option!

Dan Nelson
Customer Experience Specialist

Another Minnesota transplant, Dan made the long trek halfway across the country to settle in Seattle in June 2017. Along with a car-ful of belongings, Dan has brought his love of all Minnesota sports; Skol Vikings! Dan is excited to explore the mountains, the beautiful forests, and the wonders of the Puget Sound & the ocean. An outdoor enthusiast at heart, he cannot wait to experience what the Pacific Northwest has to offer.

Dylan Butterfass
Field Marketing Specialist

Originally from Minnesota, Dylan moved to the PNW in early 2018 and hasn't looked back. Since moving, he has taken advantage of WA's beautiful nature by hiking and climbing whenever possible. Biking has always been a passion of his, and his RadCity has been his primary source of transportation since starting at RPB. 

Jason Resha
Customer Experience Specialist

A Seattle Native, Jason has been riding, fixing, and tinkering with bikes here in the Northwest since he was a kid. A focus on quality customer service, and a passion for cycling are a couple of the tools he brings to the RPB team. When not at work or out riding, Jason is probably working on a bike build, practicing his disc golf putt, fitting in a morning climbing session, or making one of many frequent coffee stops. Caffeine, bikes, and the outdoors are the perfect combo.

Technical Support

Tony Thomas
Technical Support Supervisor

A recent transplant from St. Louis, Tony has been working at RPB ever since in the Tech department. With his background in tech support and building computers, along with his love for the outdoors, he was a perfect fit for the Rad Power Bikes team.

Tony's dog Kula taught him how to love.

Christian Gundlach
Technical Support Specialist

Christian is a St. Louis native who went to Case Western Reserve University for Mechanical Engineering, and just recently made the move to Seattle. His background in engineering and IT work lends itself perfectly to helping customers get best experience possible with their bikes. When not at work, he enjoys biking around this brand new city and playing online games with his friends across the country.

Jules Caruso
Inventory Coordinator

Jules is a Pittsburgh native and an MBA student at Seattle Pacific University. He has an adventurous spirit and a passion for traveling; he toured the country while living out of his vintage trailer for nearly 3 months. Along with being known for putting french fries on his sandwiches, he is an avid rock climber, mountain biker, and hiker. Jules' life motto is "always good!"

Ben Morse
Technical Support Specialist

A Philadelphia native, Ben moved to Seattle via Austin, Texas to take advantage of all the great outdoors the Pacific Northwest has to offer!

Phil Babcock
Operations Coordinator

Phil is very excited to be back in his native Washington after a six year stint in Boston. He is an avid motorcyclist and recently rode his DR650 cross country. He also enjoys baking, camping, playing music, and taking the ferry to work.

Paden Gould
Technical Support Specialist

After visiting Seattle year after year from neighboring Idaho, the smell of the lush rainforest, the scent of saltwater, the tantalizing glaciated peaks of the surrounding mountain ranges, and the constantly refreshing climate, finally trapped him for good.

Mechanics

John Vial
Quality Manager

John was born in Richmond, VA where he went to Virginia Commonwealth University where he was team captain of the Track and Cross Country teams his senior year. His love of bikes started when he took his own training wheels off as a child.


When John’s not wrenching on bikes, he recycles broken bike parts to make artistic clocks found on etsy.

Josh O'Malley
Assembly & Service Manager

Josh recently moved from the home of Harley Davidson to the home of Rad Power Bikes. His love for everything two wheels started at a young age as a means of freedom and adventure. The majority of his professional career was spent on a manufacturing floor in diverse leadership roles with an emphasis on 5S and lean process improvements. When Josh isn’t thinking about best practices in the workplace, he’s enjoying life in the PNW.

Lucas Ralston
Ebike Assembler

Lucas is a recent transplant to Seattle from Georgia and is a green vehicle / cycling enthusiast.

Retail

Tim Yount
Retail Specialist

Recently moved to Ballard with his girlfriend Ashley from Pagosa Springs Colorado, where he worked as a ski Instructor at Wolf Creek since 2006. Keen on helping Rad-cyclists in-person, Tim is at our store in Ballard, WA. He has a red bellied parrot named Duce and enjoys slack-lining.

Arison Knapp
Service Advisor

Hometown kid from Seattle, Arison watched our city grow up with him. His love for bicycles started young after watching the famous 1980’s BMX movie RAD. After graduating, he studied at Oregon’s United Bicycle Institute. Blending his background from real estate and automotive industries with bicycles he’s ready to match your lifestyle to a RAD ride! When he isn’t at work he can be found restoring classic European road bikes.



Dogs

Rosie
Shop Dog

Rosie is a 4-year-old Basenji mix that was adopted from the Arizona Humane Society as a stray. She spends every day at the RPB office playing fetch and taking naps on her favorite chair. Rosie knows just as much about bicycles as she does international trade law, nothing.


Kula
Shop Dog

Kula is always up for a game of fetch and loves a good stick to run around with. Kula is still getting the hang of not being a puppy anymore and is not great at going up/down stairs.

The Best Support in the Industry

Providing our community of ebike owners with the best support has never been optional for us. Whether you have questions about our bikes, have already purchased one, or are just trying to decide if ebikes are for you, our dedicated Customer Experience and Technical Support teams are here to help any way they can.

"The Best Support in the Industry" may be a marketing ploy for some, but for us it's the only way we operate and is something we firmly believe we provide. And we can prove it.

10x Industry Average Inquiries

Our support teams respond to 10 times the industry average emails per month, each one getting individualized and personalized attention. Because that's what you deserve.

Industry Leading Response Time

Over 50% of new customer emails get responded to within hours with an average first response time of 15 hours for all new emails. Prefer chatting over the phone? Give us a call and talk to someone immediately, if that's your style.

Full-Time Dedicated Support Teams

All of our Customer Experience and Technical Support team members are internally trained and based exclusively at our Seattle headquarters. No outsourcing, no cutting corners, no compromises.

Help Center

With hundreds of informative articles on everything from technical information to ebike best practices, our Help Center is a valuable resource that all current and prospective bike owners can access 24/7.

Our Customers Love Our Rad Support

With over 400 5-star reviews from real ebike owners, delighting you during every aspect of your ebike journey is our top priority.

Great Bike, Great Price, Great Support and even better Customer Service.

★★★★★

Albert Isenberg

If you buy an electric bike from anyone else you lose out on the 'World Class' service of Rad Power Bikes.

★★★★★

Zen Viking

RAD POWER BIKES IS SIMPLY THE BEST BICYCLE COMPANY ON EARTH.

★★★★★

Dan Sotelo

BEST CUSTOMER SERVICE!!

★★★★★

Kevin Sax

You won’t regret investing in one of these bikes. Shipping is free and customer service is fantastic.

★★★★★

Robin Fritz

Should be 10 Stars, Customer Service is awesome.

★★★★★

Lewis Withey

Kudo's Rad Power Bikes, your company shines above the rest.

★★★★★

KB Maxwell

Great customer service, questions are usually answered within 24 hours. Love my new RadMini!

★★★★★

Teo P

First of all I have to start with Customer Service. Emily at RAD always replies like I am her only customer. Makes me feel great, even though I know how busy they are up there.

★★★★★

Tim Horine

Great customer service and good quality bikes. Did a test drive and was very impressed!

★★★★★

Chris Jacobsen

Rad Power Bikes gets an A+ from me for customer service.

★★★★★

Steve McCoy

I honestly feel that his team has given me better service than if I would have bought the bike at a local shop.

★★★★★

Harry Derderian

Sales staff is very helpful and knowledgeable about their bikes. I asked a lot of questions they had an answer for everyone!

★★★★★

Wes Melius

i have never dealt with a company like this... the customer support i have received is excellent.

★★★★★

Eric Tsai

Great bikes and even better staff and service

★★★★★

Michael LaCount

Great product with incredible customer support.

★★★★★

Randy Carsten

The staff was great. Very knowledgeable, honest and helpful.

★★★★★

Brandt Dargue

Fast, friendly and efficient! Amazing warranty and they really stand behind their product!

★★★★★

Moin Shaikh

Any company that stands behind their product gets a 5 star review from me.

★★★★★

Scott Campbell

Friendly and knowledgeable staff. Very patient in explaining the details of the bikes and the accessories such as cargo capacity.

★★★★★

Yizu Lulu Yeh

I get the sense they are a team passionate about their products and taking care of their customers.

★★★★★

John Borofka

Outstanding company, good product, good support, and terrific people!

★★★★★

Michael Stout

I could not be happier at this point with the technology specs, price point of the bike and integrity of the bike staff at RAD bikes.

★★★★★

D Haskins

they really care about you as a customer after the sale. I love this bike and the company

★★★★★

Richard Stroud

Huge bang for your buck. Great customer service on top of that too. Just go Rad for your next ride.

★★★★★

Kenneth Bailey

If I had bought a different bike anywhere else I would have never been treated as good as the guys at Rad Power Bikes have treated me

★★★★★

M

These are great bikes for the price, and excellent customer service

★★★★★

Tom Caster

Design is creative, bikes have been reliable and the Rad Power Bike team is knowledgeable and really helpful!

★★★★★

Jordan Rode

I have only positive things to say about Rad Power Bikes. The bikes are awesome and the customer service is truly one of a kind.

★★★★★

Jordyn Wirkkala

Great customer service!

★★★★★

Bob Gratias

Meet Our Support Leaders

We believe providing the best support means allowing our customers to learn more about our strongest assest, our team members. A great team is almost always the result of good leadership so we've invested in only the best and the brightest. Their only goal is to make sure you are happy and they're darn good at it.

Joe Flynn
Customer Experience Supervisor

A native of Minneapolis, MN Joe grew up on wheels. He has been in Seattle for the last eight years after completing his undergraduate studies at the University of Washington. Biking, skiing and disc golf keep Joe busy in his free time. Favorite food? It has to be tacos!

Joe's Team

Emily

Evan

Dan

Jason

Dylan

Rosie

Tony Thomas
Technical Support Supervisor

A recent transplant from St. Louis, Tony has been working at RPB ever since in the Tech department. With his background in tech support and building computers, along with his love for the outdoors, he was a perfect fit for the Rad Power Bikes team.

Tony's dog Kula taught him how to love.

Tony's Team

Christian

Jules

Ben

Phil

Paden

Kula