Mobile Service

Service at your Doorstep

Too busy to swing by the bike shop for that much-needed tune-up? Don’t have the time to assemble your bike? Or maybe you just want to test ride our latest model, but can’t make it to one of our showrooms?

 

Relax! We got this.

 

Whatever’s keeping you from living your Raddest life, we’re here to help. With our convenient mobile service solutions, we can send a bike expert directly to your driveway.

 

Find out if we’re in your area by entering your zip code below.

Assembly & Delivery

Maintenance

Test Rides

Rad Mobile Service

Give your bike some TLC from the folks that know it best. Rad Mobile Service offers a full menu of resources in select areas, from tune-ups to accessory installations. If you’re looking to kickstart your ebike journey, we can deliver your bike fully assembled. Our Rad Ambassadors will even stick around to answer any questions you might have.

 

Got your eye on one of our latest models? With our on-demand test rides, you’ll have an opportunity to try out any bike in our lineup from the comfort of your neighborhood.

 

To book Rad Mobile Service, please email radmobileservice@radpowerbikes.com, or enter your contact info into the form below and we'll reach out directly to schedule the date and time of your visit.

velofix

For riders not in an immediate service area for Rad Mobile Service, we’ve teamed up with the trusted pros at velofix to provide an authorized nationwide mobile service network. Get your new ebike professionally built and tuned without having to leave your home or pick a service from their slate of maintenance options.

 

To book velofix, please schedule your appointment at the link below.

Check Your Zip Code

Find out if we’re in your area by entering your zip code below.

Contact Rad Mobile Service

Enter your information below and a member of our team will get back to you shortly.


radmobileservice@radpowerbikes.com

Monday - Friday

9 a.m. - 5 p.m. PT

FAQ

What is Mobile Service?

Our mobile service solutions bring on-demand ebike maintenance directly to your doorstep. It’s like a bike shop on wheels!

 

Every Rad Mobile Service ambassador is a professional ebike mechanic that is internally trained and extremely knowledgeable about our entire ebike lineup, helping ensure that our community of ebike owners can enjoy the Rad experience -- even if they can’t visit our showrooms.

 

Live outside of our immediate service area? We’ve teamed up with velofix Mobile Bike Shops to establish a nationwide authorized service network.

What services are provided?

Both RadMobile Service and velofix provide the same services that you would find at a traditional full fare bike shop, including tune-ups, flat tire repair, and brake adjustments.

 

Rad Mobile Service offers a wide range of service packages, as well as a la carte options like new ebike assembly, ebike delivery to your home, and free test rides. Service pricing will vary depending on location. Contact us directly at radmobileservice@radpowerbikes.com for pricing.

 

velofix’s full slate of services can be found here.

Built & Delivered

Your Rad Mobile Service ambassador will deliver a fully built, tuned, and accessorized ebike directly to your door.

 

Includes:

  • Delivery of your ebike
  • Instruction on ebike operation and battery care
  • Complimentary at-home 30 day or 150 mile safety check

Order online and use the Rad Mobile shipping option.

Test Rides

FREE

Test Rides have been suspended at this time due to COVID-19 restrictions. We will be back soon once restrictions have been lifted, in the meantime stay RAD!

Contact us to schedule a test ride.

Basic Tune

Details

Your ebike needs some minor TLC to get it riding like new.

 

Includes:

  • Inspection and adjustment of the hardware
  • Inspection and adjustment of the electronics
  • Adjust and lubricate drivetrain
  • Inspect and adjust fitment and alignment
  • Inspect and adjust brakes
  • Tire inflation to recommended PSI

Rad Tune

Details

You've been enjoying your ebike for a while and it needs a good amount of maintenance.

 

Includes:

  • Everything from the Basic Tune, plus...
  • Full ebike cleaning
  • Wheel truing
  • Installation of any replacement parts
  • Inspection and adjustment of bearings

Powertrain Diagnosis & Repair

Details

Complete powertrain diagnosis and part testing.

 

Includes:

  • Diagnosis and replacement of broken or malfunctioning electrical components

Home-Build Safety Inspection

Details

A full safety inspection of an ebike you assembled yourself.

 

Includes:

  • Inspection and adjustment of electronic and mechanical systems
  • Brake adjustment
  • Mechanical tensioning, adjustment, and alignment
  • Drivetrain and shifting tune-up

Crash Inspection

Details

A full safety inspection of an ebike that was involved in an accident.

 

Includes:

  • Inspection and diagnosis of all systems
  • Estimate for parts and labor for repair

A La Carte Options

Details

We are a full-service bike shop! Don't see what you're looking for here? Contact one of our ambassadors and we'll get you what you need.

How much does mobile service cost?

Rad Mobile Service pricing varies based on your location and the service you select. View our service menu in the section above and contact us directly for pricing. Please note, there is a $90 minimum charge for any Rad Mobile Service visit. This surcharge does not apply to test rides, however. Those are free!

 

velofix has a minimum service charge of between $79-129 depending on your zip/postal code.

Where is mobile service available?

Rad Mobile Service is currently available in:

 

  • Seattle, Washington
  • Sacramento, California
  • Vancouver, British Columbia, Canada
  • Austin, Texas
  • Portland, Oregon
  • Miami, FL

 

We are rapidly expanding our available cities, so it's likely that we will be coming to a city near you in the near future. Want to see RMS in a city near you? Let us know!

 

velofix locations can be found here.

How do I schedule mobile service to come to my home?

To schedule Rad Mobile Service's Built & Delivered option, simply order an ebike and any accessories you want and choose the Rad Mobile Service shipping option during checkout.

 

To schedule any of our service packages, contact us at radmobileservice@radpowerbikes.com and we will coordinate a time that works best for your schedule.

 

To schedule an at-home visit from velofix, book an appointment with this authorized service provider through their website.

How do I schedule a test ride?

To schedule a test ride with Rad Mobile Service (velofix currently only performs assembly, delivery, and maintenance), email us, or fill out the contact form above.