RAD POWER BIKES LLC

PRIVACY NOTICE

Last Updated July 20, 2020

 

Rad Power Bikes Values Your Privacy

 

At Rad Power Bikes, we take your personal privacy seriously and recognize that you expect privacy and security for all of your personal information. We understand the need to protect and safeguard sensitive information about you, and we maintain strict standards and procedures designed to prevent misuse of your information.

 

We encourage you to read this privacy notice (the “Privacy Notice”) carefully to understand the information we collect and what we do with it.

 

Rad Power Bikes LLC and its affiliates, and subsidiaries (collectively “RPB,” “us,” “our,” or “we”) are responsible for your information, and this Privacy Notice constitutes an agreement between you and RPB while accessing and using our Canadian website (the “Site”).

 

This Privacy Notice describes how RPB collects, protects, uses, and discloses information and data collected and created in the course of your access to and use of the Site, products, and services, as well as your interactions with RPB via telephone, through mail or at our physical locations.

 

At certain points in your interaction with the Site, certain third party service providers engaged by RPB (“Service Providers”) may be responsible for collecting information pertaining to you, your interactions with the Site, your preferences, your settings, or other general information. At other points you will need to submit various pieces of information to a Service Provider in order to take advantage of services offered by RPB, including but not limited to making a purchase, financing a purchase, applying for employment, or entering a contest. This Privacy Notice will identify instances where your information is being collected, transmitted or stored by a Service Provider, and in such instances, your information will become subject to terms and conditions and a privacy policy operated by that Service Provider. Please see the “Access to Your Information” section below for more information about our Service Providers.

 

Consent

 

By accessing this Site, registering with RPB, creating a user profile on our Site, or submitting information to RPB, you consent to this Privacy Notice and the collection and use of information as described below. We will take steps to notify you and confirm that you agree at different stages of collecting information. If you do not agree with our policies and practices, you may not be able to access or benefit from certain portions of this Site.

 

Scope

 

Please be advised that this Privacy Notice applies to information that we collect:

  • when you visit the Site.
  • when you submit your information to us on the Site.
  • when you create or use a user profile on the Site.
  • when we communicate with you through email and other communications.
  • through Service Providers that we work with to provide our services.
  • by any other means over the course of your use of our services.

 

HOW WE COLLECT YOUR INFORMATION

 

The only personal information we collect about you is either provided by you voluntarily or as described below under “Information Collected from Your Use of the Site.” RPB does not collect biometrics or sensitive information relating to health, race, gender, or other special category data.

 

Information We Collect. If you access or submit an inquiry through our Site, set up an account, subscribe to a service or to our community, upload a photo, register to receive marketing materials, participate in contests, sweepstakes or promotions, or receive other services, we may ask you to provide certain personal information such as your name, email address, phone number, location and zip code, and other personally identifiable information (“Personal Information”). We take reasonable steps to make sure that we only ask for the information we need for the purposes listed in “How We Use Your Information”. We also take steps to ensure that your contact information is accurate, complete, current, and otherwise reliable.

 

We will only collect and process your Personal Information (a) with your consent, notably for direct marketing purposes and (b) where required or permitted by law.

 

We may periodically supplement the Personal Information we collect from you with personal or non-personal information about you or another person obtained from companies with whom we have marketing or other business relationships and other third-party sources. Any aggregate information that is linked or linkable to your Personal Information will be treated by us as Personal Information under this Privacy Notice.

 

Children Under Age 16. RPB products and services are designed for adults, not children. As such, this Site is not intended for children under 16 years of age. No one under age 16 may provide any personal information to or on the Site. If you are under 16, do not use or provide any information on the Site or on or through any of its features/register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

 

Payment Information. RPB does not collect or maintain any payment information. When you place an order for an ebike or other products all payments are processed through our third-party payment processor, which as of the date of this Privacy Notice, is Shopify Inc. When you provide payment information on this Site, it will be submitted through Shopify’s payment portal. All payment information and transactions are subject to Shopify’s privacy policy and terms of use. If there is any trouble processing an order, we will use your contact information to contact you to alleviate such trouble. We do not share your personal and financial information with any third parties, except as specified in this Privacy Notice.

 

RPB also works with Service Providers to provide convenient financing options for the purchase of our ebikes. When you choose to finance an ebike purchase you will be redirected to a Service Providers’ site or portal in order to submit the necessary information to obtain financing. RPB has no right or ability to alter a decision regarding financing and does not have access to any information related to financing, such as your credit score. All requirements for financing options are determined by the applicable Service Provider.

 

Information Collected from Your Use of the Site. We or a Service Provider may use Site analytics tools or other licensed technologies from third parties to collect information about you from your use of this Site. This information may be combined with other information that you choose to submit to us. This information may also be merged into aggregate information about site visitors and traffic. We also may use third-party Service Providers’ analytics tools to distinguish and analyze user behavior. Here are the details of how we do this and the reasons why:

 

  • Log Files. We or a Service Provider may collect anonymous and technical information from your computer, including your Internet Protocol address, data about your computer or other device, the type of browser or operating system your device uses, the programs, services, and version of software you use, and the address of any linking site, when you request a web page while visiting the Site. We use this information for statistical purposes, to ensure that our pages on our Site will appear and function appropriately on your computer, to determine which site referred you to our Site, and to personalize your access to our Site or conduct our own analyses and research to improve our programs, products, services, and content. We use Service Providers to collect and analyze information, and we reserve the right to change which Service Providers collect and analyze said information in the future. If you do not agree with RPB or its Service Providers collecting and using your anonymous and technical information as described in this paragraph, your choice is discontinuing use of the Site or contact us as described under “Controlling Your Personal Information.”

 

  • Cookies. Cookies are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences. RPB and our Service Providers use cookies to track use of our Sites and online services. Cookies may also be used to monitor traffic, improve the Sites, make the Sites easier and/or more relevant for your use, and improve the performance of our advertising on other Sites. You can refuse cookies by adjusting your browser settings to not accept cookies or to notify you when you are sent a cookie. However, certain features of our Sites or other services may not work if you delete or disable cookies. For more information on cookies and how to disable them on your computer please visit: https://www.allaboutcookies.org/.

 

Generally-speaking, we use 1st and 3rd-party session and persistent cookies. The cookies set by us are called “1st-party cookies” and the cookies set by our Service Providers are called “3rd-party cookies.”

 

Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Site work correctly, as they typically enable you to move around our Site and use our features.

 

Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Site, so it’s easier and convenient to return to our Site or interact with our services without signing in again. In addition, persistent cookies also help us recognize you when you view a resource belonging to our Site from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie.

 

  • Example of cookies we used:
    • Strictly Necessary Cookies: these cookies are strictly necessary for our Site to function properly and ensure our Services are accessible to you (e.g., log-in functionality, load balancing, navigation, filling in forms). The Site cannot function properly without these cookies.
    • Preference Cookies: enable our Site to provide enhanced features or settings based on your previous visits and selections, such as language preferences, remembering log-in details, remember flight searches and filter settings, and other conveniences.
    • Statistic Cookies: Statistic cookies enable us to understand how visitors interact with our Site by collecting and reporting information anonymously.
    • Social Media Cookies: These cookies are used to allow you to share or like our pages and content through third-party social media websites.
    • Marketing Cookies: Marketing cookies are used to track visitors across our Site. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

 

  • Web Beacons. Some pages of the Site and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us or a Service Provider, for example, to count users who have visited those pages or opened an email and for other related Site statistics (for example, recording the popularity of certain Site content and verifying system and server integrity).

 

  • Social Networking. If you access any of our Sites from a social networking site (e.g., Facebook or Twitter), or if you otherwise agree to associate your account with us through a social networking site, we may also receive Personal Information about you from such social networking site. Our receipt of your Personal Information via a social networking site is governed by the terms of use and privacy policy of the social networking site. We may retain this information with the information we collect from you directly.

 

Information We Collect Offline. We collect information when you visit aa RPB retail showroom to make a purchase/payment, fill out a registration agreement, take a tour, test ride an ebike or submit an inquiry at such retail showroom. This may include:

  • Your personal contact information, such as your name, address, email address, and phone number.
  • Your sensitive personal information, such as your emergency contact and release information as well as driver’s license number.
  • Your financial information as needed to process a payment.
  • Video recordings of your entrance to and exit from our retail showroom.
  • Information collected offline by third parties in order to facilitate services, such as credit card, banking, or other payment-related information.

 

HOW WE USE YOUR INFORMATION

 

We use your Personal Information for the purposes described at the time of collection and to manage the internal operations and security of our Site consistent with this Privacy Notice. We may also use your Personal Information for analytical and direct marketing purposes, such as:

 

  • Sending you periodic email and newsletter communications;
  • Confirming, sending, and tracking your order, subscription, or registration;
  • Communicating with you about your order, subscription, or registration;
  • Responding to customer inquiries;
  • Sending you surveys and other communications;
  • Analyzing preferences, trends, and statistics;
  • Informing you of our new products, services, and offers; and
  • Providing you with other information from and about RPB.

 

We will only contact you in ways compatible with your communications choices. However, even if you have opted-out of receiving marketing communications from us, we may need to contact you to address questions or issues specific to the services you have requested.

 

Other Ways We Might Use Your Information. In addition to the specific uses and purposes described above, we might use information that we collect about you or that you provide to us, including any Personal Information:

 

  • To present our Site and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To allow you to participate in interactive features on our Site or to notify you about changes to our Site or any products or services we offer or provide though it.
  • To provide you with other information from and about RPB or a business or organization with which we are associated.
  • To protect your privacy and enforce this Privacy Notice.
  • If we believe it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to RPB, or to others.
  • To fulfill any other purpose for which you provide your information.
  • To analyze preferences, trends, and statistics.
  • To protect our rights and property.
  • To comply with a law, regulation, legal process or court order.
  • For any other purpose with your consent.

 

ACCESS TO YOUR INFORMATION

 

We do not share, sell, rent, or transfer your personal information other than as described in this Privacy Notice. Your information will only be accessible to RPB employees who need access to your personal information to fulfil their employment duties and who are trained to comply with our internal policies for handling Personal Information and assisting you in exercising your legal rights over your personal information.

 

Service Providers may also have access to your personal information while they are carrying out their services. However, we require all Service Providers to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information.

 

We allow some Service Providers to assist us with behavioral advertising by collecting and analyzing certain information when you visit our Sites (e.g., click stream information, browser type, time and date, subject clicked or scrolled over). These Service Providers typically use a cookie or third-party web beacon to collect this information. You can find more information about opting out of behavioral advertising by visiting http://www.networkadvertising.org/choices or www.aboutads.info/choices/.

 

Disclosure of Your Information. We will only disclose, sell, or share your Personal Information or other information:

 

  • To Service Providers. We may disclose, sell or share Personal Information to one or more Service Providers with which we have contracted to provide services to us or to offer the services you have requested from us. We may also disclose Personal Information to one or more Service Providers who are interested in providing services or products to you.
  • To Affiliated Businesses. We may disclose, sell or share Personal Information to one or more third parties that have contracted with us (“Affiliated Businesses”) specifically in order to provide you with the services you have requested. The Affiliated Businesses may contact you directly by email, telephone, regular mail, in person visits or other means.
  • To Affiliates. We may disclose some or all your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under common control with us, in which case this Privacy Notice will apply to the same extent it applies to RPB.
  • For Our Internal Analyses and Operations. We may disclose Personal Information to third party vendors for our own internal statistical, design or operational purposes, such as to estimate our audience size, measure aggregate traffic patterns, and understand demographic trends among our users. The use and disclosure of your Personal Information by these third parties is restricted to performance of such tasks and subject to confidentiality.
  • For Legal and Other Compliance. We may disclose Personal Information when we believe it is appropriate to: (a) comply with the law, (b) enforce or apply this Privacy Notice or our other policies or agreements, (b) protect our or our users’ rights, property or safety, (c) protect our users from fraudulent, abusive or unlawful use of, our Site, or (d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.
  • As Part of Business Transfers. We may disclose Personal Information as part of any merger, acquisition, debt financing, sale of company assets or other business transaction.
  • As Aggregated Information. We may share or sell aggregated, anonymous information to our advertisers, business partners, and other third parties that includes or is based on information about you. We take technical and organizational measures to anonymize your information and combine it with other users’ information so that it does not directly identify you. This information may be used by those third parties for marketing, promotional or statistical purposes. We do not limit the third parties’ use of the aggregated information.

 

INTERNATIONAL TRANSFER AND STORAGE OF INFORMATION

 

Your personal information may be stored and processed in any country where RPB has facilities or in which RPB engages third party service providers. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country, such as the United States and/or any country where RPB’s Service Providers have facilities. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

 

SECURITY

 

It is RPB’s policy to treat your Personal Information with complete confidentiality. We employ commercially appropriate and reasonable safeguards both online and offline to maintain the security, confidentiality, and integrity of information that we collect about you. We maintain physical, electronic and procedural security measures to safeguard your non-public personal information. We update and test our technology to improve the protection of our information about you and to assure the integrity of that information.

 

We educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and special training programs. We take appropriate disciplinary measures to enforce employee privacy practices.

 

Please note, however, that no transmission of data over the internet is 100% secure. While we employ reasonable measures to protect your Personal Information, we cannot guarantee that unauthorized third parties will not defeat those measures or use nonpublic Personal Information for improper purposes. We are not responsible for circumvention of any privacy settings or security measures contained on the Site or for actions of third parties. The safety and security of your information also depends on you, and you are responsible for keeping your password confidential. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place. All Internet users should take care with how they handle and disclose their personal information.

 

THIRD PARTY SITES & ADVERTISING

 

This Privacy Notice applies only to information collected by RPB. We may provide links to third party sites from our Sites as a service to our users, but we have no ability to control, and we are not responsible for, the privacy and data collection, use, and disclosure practices of third party sites. When you click on links that take you to external sites, you will be subject to their privacy policies and practices and not ours. We encourage you to review and understand the privacy policies of such sites before providing them with any information.

 

Third party advertisers or ad networks may use cookies or other technologies on our Sites for various purposes, including measuring the effectiveness of their ads and analyzing and personalizing ads or other content delivered to you. We have no ability to control the privacy and data collection, use, and disclosure practices of such third parties’ sites and the privacy policies of such sites may differ from the Sites. Therefore, we encourage you to review and understand the privacy policies of such sites before providing them with any information.

 

CONTROLLING YOUR PERSONAL INFORMATION

 

Opting Out of Communications. You can modify or limit the communications we send to you by clicking the “unsubscribe” link at the bottom of any of our emails. You may also contact us directly toll free at (800) 939-0310 or by email at privacy@radpowerbikes.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you like, you may use one of the following statements in your message to us:

 

  • I prefer not to receive email advertisements, such as updates regarding products and services, special promotions, or upcoming events.
  • I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions, or upcoming events.

 

Your rights. Upon written request and presentation of proof of identity, you may access the personal information we hold about you and, if necessary, request that the necessary corrections be made, as authorized or required by law. However, to ensure that the personal information we hold about you is accurate and up to date, please notify us promptly of any changes.

 

Retention of your Personal Information. We will only use, disclose or retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to the extent permitted or required by law. If you would like more information on how long your personal information will be kept, please contact us using the contact information in the “Contact Information” section below.

 

Unauthorized Use. If you become aware of any unauthorized submission of information to RPB, including children’s information, please inform us by contacting us at the contact information listed below so that we may delete it.

 

TERMS

 

Terms & Conditions. The Consumer Purchase Terms and Conditions, Terms of Use, and Limited Warranty govern all matters not set forth in this Privacy Notice.

 

Changes to this Privacy Notice. We may occasionally make changes to this notice to ensure its accuracy. If we make changes, the revised notice will be posted online, and the date of the newest version will be listed. Please check back frequently, especially before you provide us with personal information, to determine the current scope of the notice.

 

CONTACT INFORMATION

 

If you have any further questions about our collection and use of your Personal Information, or if you wish to exercise any of your rights over your personal information or if you have any questions about this privacy notice, please contact us at:

 

Toll Free: (800) 939-0310

Email: privacy@radpowerbikes.com

1152 NW 52nd St.

Seattle, WA 98107