Call us at (800) 939-0310 | All ebikes ship FREE!
Electric bikes shipped within Canada qualify for free shipping*.
In-stock orders typically ship within 1-2 business days. Orders placed Friday-Sunday should ship out Monday.
As we ship UPS we DO NOT ship to PO BOXES or APO.
Discounted merchandise may take an additional 48 hours to process.
On all International orders, aside from the shipping cost, it is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment, the customer is also responsible for ensuring they comply with all of their local/state/federal regulations concerning the import and use of electric bicycles.
Any changes that the customer makes regarding shipping once the item is shipped (outside of with an RPB member), including but not limited to changing the address, putting an order on hold, UPS My Choice settings and preferences surrender the option for replacement items and/or refunds if any issues occur.
Please note we are not responsible for any lost, stolen, or damaged items due to any parcel service fault.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any third-party shipping, Rad Power Bikes cannot provide ANY additional shipping information or documentation.
*Palletized freight orders are subject to fees, orders including only accessories and/or parts will still have shipping fees applied.
Before a return is sent, the customer must have written approval of said return from Rad Power Bikes. If a customer sends a return without the written consent of Rad Power Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
*Please give us heads up after you send your return by emailing firstname.lastname@example.org. If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
Please note that information regarding the expected range on a single charge on one of our ebikes is an estimate, not a guarantee. There are many factors that contribute to actual, real-world range for an ebike battery such as age of the battery, temperature, level of assist, speed, payload, and terrain. Given the right conditions, it is possible to get less than the expected minimum range or greater than the expected maximum range.
CHANGING THE COLOR OR SIZE OF YOUR BIKE POST ORDER
Changing the color or size of your bike can only be done if you order has yet to be shipped. If your order has not shipped, we will cancel/refund your order and a new order can be placed with the correct color or size. Please note, it is not possible for us to change the color or size of a bike order without canceling/refunding your original order and having a new one placed. Also note that we do note save any payment information so credit card data will have to be provided for the new order.
SPECIAL OFFERS, CODES, AND PROMOTIONS
Rad Power Bikes reserves the right to put limitations on the combining, stacking, and use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. Rad Power Bikes reserves the right to pause all promotions, codes, and referral programs for some sales and for all new product launches. Any and all promos must be used at time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in tandem, etc.
REFER A FRIEND PROGRAM TERMS/LIMITATIONS
To qualify for a gift card, the referred person must (i) be a new customer, (ii) provide the name of the referer at time of purchase, (iii) make a purchase on www.radpowerbikes.com in an amount greater than the minimum amount specified in the referral offer, and (iv) not use any other active promotion or discount on their purchase. Referring customers will receive a referral gift card after the referral is confirmed and the referral credit is approved by a customer service member. Customers are limited to referring two people per household. Referring customers may only earn one referral credit per referred person. In the event a referred person returns a purchased item and their lifetime order value decreases below the minimum purchase amount, the referral credit awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing www.radpowerbikes.com account under an alternate email address.
Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer's referral credit and the referred person's promo code as well as both parties' inability to participate in this or future promotions. Referral credit cannot be applied to previous purchases and is not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion. Promos cannot be stacked, used in tandem, etc.
Any and all pre-orders that are canceled prior to shipping are only eligible for a 90% refund of the total order price.
REFUNDS / EXCHANGES / STORE CREDITS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
If you are approved, then your refund, exchange or store credit will be processed. For refunds, a credit will automatically be applied to your credit card or original method of payment, within 2-5 days. We do offer exchanges within the US, but we don't offer any exchanges for international orders, however you can receive a refund or store credit, so you can replace the order for the item you would like in exchange. Exchanges will typically ship the next business day after your return is processed. Returns received Friday-Sunday will ship out Monday. If a store credit is requested, a promo code will be issued to you via email. Your store credit is easily applied during checkout of your next order.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Under the United State's Federal Electric Bike Regulations, our bike are considered street legal, and because of this are viewed as bicycles, not motorized vehicles. PLEASE NOTE, it is important for you to check your state, county, and local laws to ensure that you are riding legally and safely.
ORDERS FLAGGED AS FRAUD
If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email.
Unfortunately, there are no returns for items on sale. All sale items are final sale, no refunds, exchanges or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
Unfortunately, special orders are not returnable. Each special order is made specifically for each customer and are final sale, no refunds, exchanges or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in stock and special order items.
USER SUBMITTED CONTENT
When you submit or post any material (including any photos or videos) via the Site, you grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, create derivative works from, distribute, and/or publicly perform or display such material, in whole or in part, in any manner or medium (whether now known or hereafter developed), for any purpose that we choose.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. In efforts to verify and protect your identity, we leverage a third party 100% private and secure fraud checking platform, Signifyd.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
*We reserve the right to change/update these terms
*By placing an order via phone, you are agreeing to our terms of service
You are responsible for your own actions while using an electric bike. Rad Power Bikes is not responsible/nor liable for any accidents or injuries (whether caused by you or others) that may occur during your use. We recommend contacting your insurance provider to determine if your current insurance policy would cover you in the event of an accident.
Phone: (800) 939-0310
Sales/Tech Support Hours: Mon-Fri 9am-5pm PT
Global HQ: 2622 NW Market St, Seattle WA, 98107
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