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Before a return is sent, the customer must have written approval of said return from Rad Power Bikes. If a customer sends a return without the written consent of Rad Power Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.
Please address your return to:
Rad Power Bikes LLC
c/o Return - #OrderNumber
3296 E 29th Ave
V5R 1W6, Canada
*Please give us heads up after you send your return by emailing email@example.com. If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
PRE-ORDER CANCELLATIONSAny and all pre-orders that are canceled prior to shipping are only eligible for a 90% refund of the total order price.
Sales/Tech Support Hours:
Mon-Fri 9am-5pm PT
Vancouver Store Hours:
Tues-Sat 10am-5pm PT
Vancouver Store Address:
3296 E 29th Ave, Vancouver, BC V5R 1W6
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