Call us at (800) 939-0310 | All ebikes ship FREE!
Before a return is sent, the customer must have written approval of said return from Rad Power Bikes. If a customer sends a return without the written consent of Rad Power Bikes a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.
*Please give us heads up after you send your return by emailing firstname.lastname@example.org. If possible, please provide a tracking number.
*If non-returnable items are returned without authorization from our Customer Experience team, they will be returned to the customer immediately and customer will be notified. Restocking fees may apply to unauthorized returns.
Phone: (800) 939-0310
Sales/Tech Support Hours: Mon-Fri 9am-5pm PT
Global HQ: 2622 NW Market St, Seattle WA, 98107
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