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Call us at 1-877-299-9404 | Ebikes ship FREE to all Provinces!
OWNER TOOLS
OWNER TOOLS
OWNER TOOLS
Welcome to the Rad Community
Thanks for your order! Below, find tools that will help you along your journey of new ownership:
When will orders ship?
Domestic in-stock orders typically ship within 1-2 business days. Once shipped, you will receive a shipping confirmation that includes your tracking number so you can follow along with your order's journey to its new home!
Rad Power Bikes Help Center
The Rad Power Bikes Help Center is full of TONS of helpful FAQs ranging from turning on your headlight to replacing your rear wheel. Click below to visit!
RadRover Assembly
RadWagon Assembly
RadMini Assembly
RadCity 16"/19" Assembly
RadCity Step-Thru Assembly
Customer Experience
Our Customer Experience Team, also know as pre-sale, is here to educate you about our products, help you find out which bike is right for you, place orders for your 1st, 2nd, 3rd (and beyond!) ebikes, and so much more!
They will be the ones to answer all your questions before your bike arrives and to take orders for accessories/additional ebikes if (when) that day comes!
can-info@radpowerbikes.com
1-877-299-9404 x1
Tech Support
Our Tech Support Team, also know as post-sale, is here to help you with everything under the sun regarding your bike such as warranty claims, buying replacement parts, troubleshooting issues, and so much more!
They will be the ones to answer all your questions after your bike arrives and with any of the highly technical questions you may have before you decide to buy!
can-support@radpowerbikes.com
1-877-299-9404 x2
The Rad Power Bikes Community
Welcome to the Rad Power Bikes community! With tens of thousands of bikes on the road, you are in great company. Below are just a few of our favorite shots from owners around the world, take a look around and don't forget to submit!
Bike Maintenance Schedule
Like with any bike (electric or not), you will be required to do some routine maintenance to your new ebike to ensure it runs well for years to come. This means periodic adjustments, replacement worn components, and keeping the bike clean. Below, we have outlined the recommended steps you should take to maintain your ebike to keep you Riding Rad!
- Brakes can rub right out of the box. This is both ok and completely normal and will go away with use.
- Make sure handlebar cables are routed correctly after bars were installed. Turning the bars to the left and right should not pull too hard on any of the cables or wires.
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Make sure your pedals are tight using a pedal wrench or longer 15mm box wrench if possible.
- They should be torqued to 35 Nm or 25 ft-lbs.
- Turn on the headlight by holding down the MODE button and UP button at the same time for about 2 seconds.
- Check that the connectors on the bike are all plugged in securely and that nothing loosened up in shipping.
- Make sure you check out our Help Center for some quick information to help you get the most out of your bike!
- Battery is properly locked onto the bike
- Front wheel quick release is centered in drop outs and lever is in the fully closed position, not touching the fork
- Axle nuts are tightened to 45 Nm
- Handlebars and stem bolts are tight
- Brake bolts are tight and brakes are functioning properly
- Wheels are free from debris and nothing is stuck in the spokes
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Tires are properly inflated
- RadRover and RadMini - 20 PSI
- RadWagon, RadCity, and RadCity Step-Thru - 50 PSI
Company
Contact Us
Sales: can-info@radpowerbikes.com
Tech: can-support@radpowerbikes.com
Phone: 1-877-299-9404
Sales/Tech Support Hours:
Mon-Fri 9am-5pm PT
Vancouver Store Hours:
Tues-Sat 10am-5pm PT
Vancouver Store Address:
3296 E 29th Ave, Vancouver, BC V5R 1W6
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