Call us at 1-877-299-9404 | All ebikes ship FREE!
Welcome to the Rad Community
Thanks for your order! Below, find tools that will help you along your journey of new ownership:
When will orders ship?
Domestic in-stock orders typically ship within 1-2 business days. Once shipped, you will receive a shipping confirmation that includes your tracking number so you can follow along with your order's journey to its new home!
Rad Power Bikes Help Center
The Rad Power Bikes Help Center is full of TONS of helpful FAQs ranging from turning on your headlight to replacing your rear wheel. Click below to visit!
RadCity 16"/19" Assembly
RadCity Step-Thru Assembly
Our Customer Experience Team, also know as pre-sale, is here to educate you about our products, help you find out which bike is right for you, place orders for your 1st, 2nd, 3rd (and beyond!) ebikes, and so much more!
They will be the ones to answer all your questions before your bike arrives and to take orders for accessories/additional ebikes if (when) that day comes!
Our Tech Support Team, also know as post-sale, is here to help you with everything under the sun regarding your bike such as warranty claims, buying replacement parts, troubleshooting issues, and so much more!
They will be the ones to answer all your questions after your bike arrives and with any of the highly technical questions you may have before you decide to buy!
The Rad Power Bikes Community
Welcome to the Rad Power Bikes community! With tens of thousands of bikes on the road, you are in great company. Below are just a few of our favorite shots from owners around the world, take a look around and don't forget to submit!
Bike Maintenance Schedule
Like with any bike (electric or not), you will be required to do some routine maintenance to your new ebike to ensure it runs well for years to come. This means periodic adjustments, replacement worn components, and keeping the bike clean. Below, we have outlined the recommended steps you should take to maintain your ebike to keep you Riding Rad!
Sales/Tech Support Hours: Mon-Fri 9am-5pm PT
Vancouver Store Hours: Tues-Sat 10am-5pm PT
Vancouver Store Address: 3296 E 29th Ave, Vancouver, BC V5R 1W6
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